Strategic Planning is only for big companies.
True. No! just kidding - that's a myth. Strategic planning
is a simple process where the 5-12 people who are most responsible
for creating the future get together in an intense, focused, process
to answer the basic questions of business life:
- Where are we?
- Where do we want to be?
- What do we need to change in order to get there?
Having answered the big three questions the team than creates
action plans that start them moving in that direction - now!
Now means today, this week, this month, and this quarter.
The major difference between strategic planning for a big company
or a small company is the number of zeros following the numbers.
Fortune 500 companies like to take weeks, involve expensive
consulting firms, and meet at fancy resorts. Organizations like
yours get the job done in two intense days at a local hotel meeting
room or meeting facility.
Myrna Associates has worked with small company teams whose
executives spent years doing it the Fortune 500 way and they tell us
our intense two day process produces better results. Not just
comparable - better! (Take a look at some of their
actual testimonials. 1
, 2
, 3
, 4
.)
Our industry is different, things change too quickly to plan.
Myth, every industry and organization is changing quickly today -
most propelled in some way by ever faster, cheaper, more powerful
chips; the Internet; globalization; and the information explosion.
While your environment may be changing quickly, meaningful
internal changes still require time to implement. It takes time to
fully develop a totally new product, grow a new market's revenue
large enough to replace the old one, recruit, indoctrinate, and
utilize senior executives, expand into new countries, build dominant
market positions, etcetera, etcetera, etcetera. There is only so
much seed corn. If you find yourself having to abandon most of your
investments before you can receive a return you eventually will have
nothing left.
It takes twenty-four months for an elephant to give birth.
Getting eight pregnant won't produce a herd of eight in three
months. Some things just take time. You can't invest in everything -
you have to chose. Strategic planning provides a process to help
choose wisely.
Strategic planning is about deciding what you want to be in the
future and translating that into a focus on what you need to invest
in today. If your industry is changing rapidly perhaps
your view of the future is of a company with proprietary rapid
development technology that allows it to be the first to respond. Or
one that can quickly raise the funds necessary to deploy a new
product nationally / internationally. Or a company that has
state-of-the-art systems that allow it to maximize profit from one
venture and then quickly transition to the next.
The longer the payback of a given investment, the better the fit
has to be with your envisioned future.
The process is as important as the plan.
True. The team planning process is as valuable as the plan it
produces. (Some argue even more important.) Once in a while a CEO
will try to save their company time and effort by sitting down and
creating a vision, mission, strategy, and set of goals. Such plans
are usually pretty good, after all the CEO is intelligent and highly
intuitive. As an alternative, the CEO sometimes hires a consulting
firm to develop a plan. (That assumes an MBA just out of college
will know more about your business than the executives who have to
execute the plan.)
The hard truth is that the best plan is one that actually
gets implemented. That is why a plan developed by the implementation
team will always beat a plan imposed on the implementation team.
Strategic Planning takes too long, costs too much.
Myth. Planning takes as little or
as much as you allocate to it. You never do enough planning yet
unless you implement, nothing will come of your planning. Done well,
the process dramatically enhances focus and saves man years of
wasted effort.
One man year wasted is expensive.
Not only is the morale of the individual damaged when their hard
work is discarded due to a change in direction but you lose $100,000
out of pocket! (Peter Drucker estimates once you fully account for
benefits, space, equipment, training, turnover, and more importantly
management support that the true cost of an employee is three times
their salary. Be sloppy in your focus and waste one $33,333 salaried
man-year and you've removed $100,000 from your bottom line! If your
pretax margin is 10% you will have to sell, deliver, and service an
additional $1,000,000 to make up for that single poor decision!)
Even if you only save one man year
isn't that enough to cover the cost of getting your team together
for two days and paying for the room, some food, and Myrna
Associates' small fee? (Small fee? - take a look at our premium
service .)
We're in crisis, I'll do the
planning when things are running well.
True or myth depending on the
nature of the crisis. If you are in the midst of a short term crisis
such as an all out push to get a new product out the door you should
wait until every member of the planning team won't be distracted
during the two day process.
On the other hand if you are in a
protracted crisis - months and months - then the planning meeting is
an excellent opportunity to take a few steps back and triage the
situation. Perhaps the only way out of crisis mode is to invest in
changing the status quo through an upgrade of the infrastructure,
entering a new market, creating a new product, developing a
competitive strategy, replacing a team member in over their head,
increasing the equity base, getting out of legacy products, markets,
customers, or people.
Time is short and resources
typically limited when you're in crisis. You get fewer chances to
get it right. It is important to reestablish what the vision,
mission, strategy is so you not only solve today's problems but
start building long-term value.
Having lost sight of our
objective we redoubled our effort!
When you're up to your
butt in alligators
It's easy to forget your goal was to drain the swamp!
There's never enough time
to do it right but
always enough time to do it again!
Five hundred years ago everybody thought the world was flat.
Myth. People have know the world was round for thousands of
years. This myth was created by the popular 19th century American
author Washington Irving.
Just because everybody believes this myth doesn't make it true.
What myths about your markets, technology, employees, customers, or
government are clouding your behavior today? Ask yourself what
elements of today's so called common knowledge you're likely
to be chuckling over in five years.
Things are running well, let's do the planning when we need it.
Myth. T. J. Watson, the founder of IBM was fond of saying that he
was the most afraid when things were going well. Complacency is more
dangerous than any competitor.
Profits are highest in mature markets and products. The sweetest
time is in the Autumn, just before winter hits. It takes time to
develop the next big thing that will replace your current
cash cows.
Strategic planning provides a forum for sorting though the myriad
of potential investments and selecting and nurturing your future
winners. I was with a company for 15 years that developed a rich and
lucrative market. We knew the days were numbered and we would have
to replace it eventually. We invested in over a dozen new ventures.
When the time came and our core business started to fall out of the
sky we found that by investing in so many different, unfocused areas
we had no single market with enough scale to soften the blow of the
collapse. In effect we had to start all over again.
Given a choice, wouldn't you rather plan for the future when you
have the financial strength and resources to nurture your
investments. Too many companies wait until they have to change.
Being reactive can work but it is risky and generally unpleasant.
Being proactive is a lot more fun!
Strategic planning can be done well quickly.
True. While you can't do a quality job in only half a day you can
do a quality job in two if the team remains focused, and you use a
facilitator and formal process.
In fact, if you spread the actual planning process - vs.
implementation - out over too many days or weeks you can loose the
interconnections between issues. There is a minimum time it takes
for the planning team to get into a state of flow where they can
grasp all the issues in their mind and make balanced decisions. It
takes most of a day to reach this state of flow.
We suggest an annual cycle of planning and review meetings.
An annual two day meeting to identify and prioritize this year's
major issues; establish or refresh the organization's vision,
mission, and strategy; and establish a small set of strategic goals
with action plans that focus implementation.
This two day annual planning meeting is followed up with monthly
tracking and review, usually during your regular department
meetings.
Then a formal full day review every 3-6 months provides an
opportunity to celebrate successes; understand non-successes;
re-validate vision, mission, and strategy; focus short-term action
plans; and regenerate consensus, commitment, and excitement.
Strategic planning is nonsense - I can't tell you what I'll be
doing tomorrow afternoon much less in five years.
Myth. Strategic planning is not about predicting the future,
reading crystal balls, or calling some psychic hotline.
Strategic planning is asking the people who's actions will create
the future what they want that future to be. Where do you
want to be in five years?
- Not where do you think you'll be.
- Not where do you forecast you'll be.
- Where do you want to be.
Perhaps no one has ever asked the question before? Once the
team identifies where they want to be they ask the next big
question. What has to change in order for us to get there?
Those changes are articulated as a small set of strategic goals with
implementation plans that start immediately.
While we talk about where we want to be in three to five years
the focus on the plan is on what we are going to do during the next
1 - 12 months to get us there.
The fellow that can only
see a week ahead is always the popular fellow, for he is looking
with the crowd. But the one that can see years ahead, he has a
telescope but he can't make anybody believe that he has it. - Will
Rogers
Hasn't strategic planning been pronounced dead?
True but... The obituaries you may have read in Business Week and
recent Tom Peters books are about traditional big company
strategic planning.
Imagine having a planning department that hires MBA's with no
operational experience, fresh out of business school. You then
assign them a full time job to write a strategic plan. After
interviewing the operational managers, conducting various kinds of
research, holding endless meetings, and generally wasting a lot of
resources they publish a thick tome about how the company should run
its business. This plan is chiseled in stone tablets and quickly
becomes irrelevant.
After attending multiple meetings where the plan is introduced
and explained to the operational managers it is then filed away and
forgotten until the next planning cycle.
Life is unfair. Despite the MBA's hard work, despite the quality
of the analysis, thinking, and planning, the plan seldom is
read much less implemented. Most often copies of the plan end up in
one of the many circular files that working managers keep for such
nonsense.
Strategic plans created by the people who will implement them and
live with the consequences work. This form of strategic planning
will never die.
Strategic planning would be a waste of time - we don't have
enough time to handle our current load much less new goals!
Myth. Everyone has the same 24
hours a day and seven days a week. Lewis Carroll said it best in Alice's
Adventures in Wonderland.
- Would you tell me, please, which way I
ought to go from here?
- That depends a good deal on where you
want to get to, said the Cat.
- I don't much care where --- said
Alice.
- Then it doesn't matter which way you go,
said the Cat.
- --- so long as I get somewhere,
Alice added as an explanation.
- Oh, you're sure to do that, said
the Cat, if only you walk long enough.
85% to 95% of your organization's time is consumed handling the
day-to-day. Strategic planning is about managing the small amount of
time - 5% to 15% - you can squeeze out to invest in making the
future what you want it to be vs. where chance is taking you. (This
is not unlike people's personal lives. They know that they have to
invest for their retirement. It would be a great retirement if they
could only set aside 30% or 40% of their monthly income but the
reality is they need 85% - 110% of their income just to meet current
obligations.)
Think of strategic planning as your corporate 401k plan. You set
aside a regular amount of time and resources to invest for the
future. Knowing you have this limited amount you use the best
thinking available to prioritize your investments so they are likely
to contribute to the corporate life style you want in 3 - 5 years.
Less is more.
True. The senior management has a limited bandwidth for managing
change. Each strategic goal is a commitment to change the status
quo, a difficult process in the best of times. Implementing change
requires the sustained efforts of the entire senior team. This means
keeping the goals, objectives, and action steps in in front of you
even in the chaos of the day-to-day.
As part of our process we document the entire plan and get
notebooks back to attendees within four business days of the annual
planning meeting. Along with the notebooks is an 8½ x 11 placard
that documents this years goals, key result measures, and next 90
days of action steps.
You can regain your strategic focus in less than a minute by
simply reading the placard. This is the only way to keep momentum.
Too much detail impedes your ability to remain focused.
A professional should facilitate the strategic planning meeting.
True. Unless your only choice is to facilitate yourself or skip
strategic planning entirely, you should always use a program such as
Myrna Associates' premier
strategic planning service . As good as your people are, there
is a difference between someone who facilitates planning meetings
occasionally vs. each and every week.
Consider that the major expense of the meeting is the time you
and your team spend and the opportunity costs of the decisions you
make or don't make. A professional can eliminate the need for
additional meetings to finish the job.
Myrna Associates facilitators keep their skills sharp by facilitating
planning meetings every week. With our commitment to continuous improvement,
the process is constantly enhanced based on the questions, suggestions, feedback, and successes
of our clients.
Don't wait. Contact
us today.
|